Member Services Rep - Call Center |
| Location: | Arvada, CO |
| Exempt/Non-Exempt: | Non-Exempt |
| Benefits: | Competitive full package of benefits are offered and include Health, Dental, Vision plus optional insurance plans available. Payments for coverages are made through FLEX plans. Sooper CU provides Short and Long Term disability and Life insurance coverages. We offer a 401k plan with company matching and a 3 year vesting schedule. PTO accruals and benefits available after 90 days of employment. |
| Employment Type: | Year-Round - Full Time |
| Company: | Sooper Credit Union |
| Description: | PLEASE DO NOT REPLY TO THIS JOB POSTING - your application WILL NOT be considered. We need you to apply through our on-line system: Copy/paste the URL below:
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https://soopercu.hua.profilestms.com/hrsmart/ats/JobSearch/index
------------------------------------------------------------or, simply click to the "Apply Now" button, and this will take you to our on-line application system------------------------------------------------------------------------------------------------------------------------
Sooper Credit Union is seeking a Customer Service Representative to provide high quality service to our members and potential members via telephone through inbound and outbound calls. In this role you will obtain a comprehensive knowledge of all credit union products and services
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| Duties: | Major Duties and Responsibilities include the following:
� Assisting members with opening accounts and all related functions.
� Answers and educates members about products and services offered by the credit union.
� Investigates and resolves member issues within their authority.
� Assist members with E-Services.
� Explain to members the different types of loans and credit options that are available, as well as the terms of those services.
� Obtain information and process loan applications and answer questions about the loan process.
� Cross sell other appropriate products and services.
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| Qualifications: | The qualifications of a successful candidate include:
� Twelve months of customer service or related experience
� Excellent telephone and interpersonal skills
� Good problem-solving, negotiation, and time management skills
� Effective cross-selling and service skills (prior sales experience preferred)
� Proficient computer skills
� Prior Call Center experience a plus
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PLEASE DO NOT REPLY TO THIS JOB POSTING - your application WILL NOT be considered. We need you to apply through our on-line system: Copy/paste the URL below:
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https://soopercu.hua.profilestms.com/hrsmart/ats/JobSearch/index
------------------------------------------------------------or, simply click to the "Apply Now" button, and this will take you to our on-line application system------------------------------------------------------------------------------------------------------------------------
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| Click Here to Download Complete Job Description |
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