Help Desk Specialist |
| Location: | Cheyenne, WY |
| Exempt/Non-Exempt: | Non-Exempt |
| Benefits: | We value our employees and provide an excellent benefits package. |
| Employment Type: | Full Time |
| Company: | WyHy FCU |
| Description: | WyHy is a member-owned financial cooperative dedicated to helping our members achieve financial success. In order to be successful, WyHy seeks those individuals that are not just looking for a career, but instead searching for a place where they can become part of something extraordinary.
WyHy Federal Credit Union is a drug and alcohol free workplace. Successful completion of a pre-employment drug test is required by applicants who are offered employment.
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| Duties: | We are seeking a customer orientated individual to assist in diagnosing and resolving hardware, software, network, and end-user issues. This position will assist in computer configuration management, including new desktop setup. Additional responsibilities are:
*Provide timely problem resolution (password resets, printer troubleshooting) for local and remote users
*Track and follow up on problem ticket and ticketing queues
*Appropriately escalate complex issues while ensuring that internal customers remain informed of problem status
*Effectively complete basic testing on upgrades and scenario planning as required
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| Qualifications: | The ideal candidate will be able to prioritize effectively and communicate well at various levels throughout the organization. Previous help desk experience is essential. An Associate�s Degree in Computer Science or Information Technology is desired.
To apply, submit a resume and cover letter to [email protected]. |
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