Encompass Administrator

Location:Boulder, CO
Benefits:Competitive Compensation Package
Employment Type:Full Time
Company:Elevations Credit Union
Description:When joining Elevations, you can expect to work for a company that:

Provides amazing experiences and creates raving fans.
Strives to provide solutions for a better life and promises employees it will be the best place they have ever worked.
Wins awards such as “Best Bank”, “Best Companies to Work for in Colorado” and even the “Malcolm Baldrige National Quality Award”, the only Presidential award for quality.
Has a highly-engaged workforce and emphasizes career growth, empowerment and servant leadership.

What’s in it for you:

Competitive pay, organization-wide incentive program, 401k matching, mortgage and auto discounts
4 weeks min. paid time off, work anniversary paid time off, 11 paid holidays, and 16hrs paid volunteer time off
Medical, dental, and vision health plans with FSA or HSA options
Onsite fitness center, Zumba and yoga classes, health fairs with biometrics screening and flu shots
Employee Assistance Program with a variety of services
Career development, trainings, career coaching, job shadowing, mentoring program, tuition reimbursement up to $5,000/year, and a recognition system
Culture of excellence and continuous improvement
We strive to be the best place you’ve ever worked!

Elevations Credit Union, a leading Colorado financial institution, is seeking an Encompass Administrator to join our team and oversee the day-to-day administration of the Encompass Loan Origination System. This is a hands-on role that requires a high level of technical expertise. The person in this position is responsible for a broad range of tasks, which may include administering, customization, and configuration of the Encompass System.

This individual must be a subject matter expert and will need to consistently identify areas for enhancement and opportunities to improve efficiency. This includes, develop customizations that drive innovation while performing routine hands-on maintenance and configuration and provide timely resolution to escalated issues, supports and troubleshoots the Encompass platform for its users.

To succeed in this position, you should enjoy working under pressure in a deadline oriented environment, and be flexible, open-minded, with the ability to manage ambiguity and uncertainty, which are important for success in this role. You must be a critical thinker who can efficiently solve problems, work well in an ever evolving environment, and contribute to team meetings and the overall information security process.
Duties:Essential Functions Include:

-Primary Interface between Company and -Encompass Loan Origination System (Elevations and Ellie Mae also any 3rd party vendor services that are tied to Encompass)
-Maintain and audit user access and security and overall system management
-Maintain key reporting and development standards
-Internal Encompass requests within SLA
-Monitor system performance and advisories
-Lead the process for creating new Encompass functions/capabilities
-Making recommendations on system changes and optimizations
-Review business requirement documents and propose, execute, and implement solutions
-Perform system analysis to determine the impact of proposed solutions
-Develop, manage and maintain training documents/job aides
-Design, document, configure, test, and deploy approved Change Requests and Enhancements
-Create workflows, input forms, custom fields, documents, business rules
-Collaborate with key stakeholders for continuous improvement.
-Maintain users, roles, profiles, security settings, and loan setup settings
-Review Quarterly Encompass releases and application patches and QA in the test environment prior to live
-Integrate 3rd party vendors and services
-Daily support of end users with questions, concerns regarding usage of the system and delivering prompt resolution to the questions and concerns
Qualifications:Education and Experience:

-Bachelor’s degree or equivalent experience
-Certified Encompass Administrator required
-3+ years Ellie Mae Administration experience
-In-depth understanding of the mortgage industry and loan origination life cycle
-Proven ability to manage time, meet deadlines and prioritize
-Clear, concise, and professional written and verbal communication
-Strong problem-solving and analytical ability with business process and procedures
-Demonstrated success in a fast-paced, high-stakes environment is required
-Aptitude for maintaining professional relationships with co-workers is required
-Strong organization and analytical skills, along with the ability to work well under pressure
-Ability to manage priorities and workflow
-A team player with versatility, flexibility and a willingness to work within constantly changing priorities

Work Environment: This job operates in an office setting and routinely uses standard office equipment

Physical Requirements: Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10 lbs of force occasionally and up to 25 lbs of force infrequently to lift, carry, push, pull, or move objects.

Position Type/Expected Hours of Work: Full time / 40 hours per week

Classification: Exempt

Location: Elevations Support Center

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About Us: Elevations Credit Union is a member-owned not-for-profit financial institution serving Colorado’s Front Range. Founded in 1953, we’ve grown from 12 members and less than $100 in assets to an institution with 13 branches and more than 120,000 members that manages over $2 billion in assets and is the No. 1 credit union mortgage lender in Colorado. At Elevations, we’ve made a commitment to move away from a product-centered business model and focus instead on creating consumer solutions. Our objective is to provide our members, as well as the entire community, with unbiased consumer information.

EEO Statement: Elevations Credit Union is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

Candidates for certain positions may be required to submit to a credit history report in determining qualification for employment with Elevations Credit Union. If the position you are applying for requires a credit history report, any information received in such a report will not be the sole factor in making an employment decision. A history of personal financial irresponsibility may be reason for disqualification insofar as it relates to your potential job duties. Elevations Credit Union is aware that occasionally there are extenuating circumstances that may affect an individual's credit history. We comply with the Fair Credit Reporting Act and the Colorado Employment Opportunity Act.

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