Collections Representative II

Location:Denver, CO
Benefits:Denver Community Credit Union offers group medical, dental, life insurance, vision, short term and long term disability, paid time off and more.
Employment Type:Full Time
Company:Denver Community Credit Union
Description:Why Choose Denver Community Credit Union?

At Denver Community, we consider our employees to be our most valuable asset! We offer exciting opportunities that will challenge your abilities to expand your skills and reward your contributions in an atmosphere that encourages both professional and personal growth. In addition, we offer competitive compensation, excellent benefits, and a team-oriented work environment where we believe work should be fun.

We believe that if we take care of our team members, they will take even greater care of our membership. It is with that sentiment that we offer a comprehensive pay and benefits package geared to care for the needs of our employees no matter their life stage.

The primary role of the Loss Prevention representative II is to preserve the credit union's assets by calling past due members, providing solutions to meet their financial obligations, skip trace accounts that have no good contact information, if necessary take possession of the collateral and comply with regulatory and internal compliance guidelines.

Essential Functions & Responsibilities:

Contacts delinquent or overdrawn members by phone, mail or interact face to face. Document action/results performed on the account(s), accurate follow up date and next action to be taken.

Analyzes financial situation of delinquent borrowers and provides solutions to bring member's account current; makes recommendations to repossess collateral with management when other actions have been unsuccessful.

Inform management of trends in loan underwriting contributing to delinquent/charged-off loans.

Performs other job related duties as assigned.

Performance Measurements:

To insure that collection activity is both within credit union policy and all relevant regulations. To meet budgeted targets for charge-off, delinquency and recoveries. The expectation will be under the following: A) Achieve annualized net charge-off goal which is calculated as (Charge-off - Recoveries)/Average loan out standings. B) Achieve 60+ delinquency rate goal by assigned deadline. C) Ensure compliance to regulatory guidelines, internal controls, policies and procedures which is observed by conducting all monitors and account reviews. D) Manage stale dates at or better than goal each day while adhering to department follow up strategy.

2. To assist the organization in achieving membership loyalty through quality interaction, problem solving, delivering payment solutions to resolve the member's financial challenges while gaining their trust and respect.

3. To perform more difficult collection contacts with an increased level of interpersonal skill and results. To model collection best practices to other staff in credit union.

4. To inform management of trends in loan underwriting contributing to delinquent/charged-off loans.

5. To participate in and complete all assigned training with a satisfactory score by the deadlines set for the position.

6. To be an advocate for the CU in meeting goals and objectives of the business plan. To maintain a working knowledge of the credit union products and services. To display reliability, accountability, team advocacy, and attendance within established credit union guidelines. A) To maintain a dependable record of attendance and timeliness. B) To demonstrate interpersonal effectiveness and teamwork by handling differences openly, candidly and constructively with the best interest of the organization in mind.

7. To perform collections responsibilities while adhering to regulatory requirements.

8. To adhere to the safety policy and to follow proper ergonomic guidelines in performance of job duties.

9. To demonstrate the values of the Credit Union on a daily basis through Passion, Knowledge, and Relationship. Passion: Believe in what you do, strive to understand the Credit Union movement, communicate how the Credit Union is different. Be motivated and driven, work as a group and individual, recognize members needs, be a creative force in regards to growth. Show commitment by creating a positive difference in members lives by educating and offering appropriate product to help meet their financial needs. Knowledge: Exude confidence, learn new information, be loyal to the Credit Union, set examples for others, discover member needs and provide guidance. Be resourceful, think critically, and provide answers. Remain competent by always being willing to learn, find ways to grow personally and professionally. Share success and challenges, communicate, and respect others. Be accountable for your actions, take responsibility, make good decisions, welcome feedback, and retain knowledge. Relationship: Respect everyone, work together with others, and provide options. Create trust with others, find the right product and service for members. Actively listen, have integrity and pride, use sound judgment. Show value, go above and beyond to create success.


Knowledge and Skills:

Bilingual - Spanish/English preferred

Experience-3 years collections and/or sales experience. 1 + years of skip tracing experience.

Availability - Must be able to work Monday - Friday and every third Saturday per month. Monday 9:00A to 6:00P, Tuesday - Friday 8:00A to 5:00P, Saturday 8:00A to Noon.

Education- A high school education or GED.

Interpersonal Skills- The ability to motivate or influence others is a material part of the job, requiring a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the job.

Other Skills- Knowledge of lending and collection regulations.

Physical Requirements-
Physical / Environmental Characteristics: Essential duties are performed in a general office work environment and regularly require sitting and standing at a work station/desk while completing paperwork or using computers, calculators, copiers, fax machines and other office business machines and equipment. Essential duties may also involve occasional kneeling, squatting, bending, walking, crouching, stooping and lifting up to 30 pounds to stack, store supplies or various office equipment as directed. Typical work week is 5 days a week or less. Compliance to security and safety procedures, including use of Personal Protection Equipment (PPE) is required.
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