Card Fraud Analyst (full-time)

Location:Arvada, CO
Employment Type:Full Time
Company:Sooper Credit Union
Description:Card Fraud Analyst (full-time)

Is Sooper Credit Union the right place for you? Does compassion and the financial well-being of others give you satisfaction and motivation?

If your helpful and understanding nature guides the actions in your daily life, harness your superpower and join us to help create an unforgettable member journey. Our company values your contributions toward making a difference in the life of each individual member!

Why Sooper Credit Union?

• As not-for-profits and member-owned financial cooperatives, credit unions are incredibly unique institutions. Earnings are returned to members in the form of better rates, lower fees and great services. Be a part of a movement that pays it forward!
• Sooper Credit Union was founded in 1951. We’re a stable, successful and growing financial institution, which is why we need you.
• A suite of outstanding benefits is available to employees who work 20 or more hours a week. In addition to healthcare, dental and life insurance, 401(k), personal time off, we offer employee discounts on loans and other perks as well.
• Learn a ton with our on-the-job training programs and set yourself up for career and personal financial success.
Duties:What will you be doing?

• Proactively identify emerging fraud trends and develop recommendations based on data analytics to detect and prevent future fraud events
• Investigate and complete assigned cases, meeting all required deadlines associated with different case types
• Process and follow up on MasterCard Debit and Credit card fraud/dispute claims and chargebacks.
• Maintain fraud/dispute tracking system ensuring compliance with all regulatory and processor guidelines
• Reconcile and maintain dispute/fraud general ledger accounts
• Recommend and assist in implementing procedural changes to increase efficiency and/or quality of processes and service
• Represent the department professionally in talking to internal and external members by treating each member with respect, enthusiasm and professionalism.
Qualifications:What makes you a great fit?
• Strong understanding of MasterCard and VISA rules and regulations regarding fraud/dispute claims and chargebacks
• Have a strong working knowledge of Microsoft Excel
• Detail-oriented with strong research skills, as well as demonstrated analytical and problem-solving abilities
• Ability to do in-depth analysis of financial transactions and detect patterns associated with fraud and other questionable activity
• An understanding of financial services, the credit union industry, and regulatory requirements.
• Excellent verbal and written communication skills.

If you think you are the superhero to bring unforgettable experiences to our members and help grow a thriving organization, please apply. We appreciate your interest in employment and look forward to meeting you!
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