Mortgage LOA Supervisor

Location:Boulder, CO
Benefits:Competitive Compensation Package
Employment Type:Full Time
Company:Elevations Credit Union
Description:When joining Elevations, you can expect to work for a company that:

Provides amazing experiences and creates raving fans.
Strives to provide solutions for a better life and promises employees it will be the best place they have ever worked.
Wins awards such as “Best Bank”, “Best Companies to Work for in Colorado” and even the “Malcolm Baldrige National Quality Award”, the only Presidential award for quality.
Has a highly-engaged workforce and emphasizes career growth, empowerment and servant leadership.
 
What’s in it for you:

Competitive pay, organization-wide incentive program, 401k matching, mortgage and auto discounts
4 weeks min. paid time off, work anniversary paid time off, 11 paid holidays, and 16hrs paid volunteer time off
Medical, dental, and vision health plans with FSA or HSA options
Onsite fitness center, Zumba and yoga classes, health fairs with biometrics screening and flu shots
Employee Assistance Program with a variety of services
Career development, trainings, career coaching, job shadowing, mentoring program, tuition reimbursement up to $5,000/year, and a recognition system
Culture of excellence and continuous improvement
We strive to be the best place you’ve ever worked! 
Duties:Summary/Objective:

The Loan Officer Assistant Lead contributes to the success of the Elevations Credit Union Mortgage Department by assisting Loan Officer Assistants (LOAs).
 
Essential Functions include:

Assist in LOA candidate screening, interviewing and new hire selection:
Onboard new LOAs
In association with the LOA Manager, create/update onboarding checklist and training schedule for new LOA’s
Implement training for new LOAs
Support existing LOAs:
Continually assess LOA performance and provide coaching/individual training as needed
Conduct monthly one on one performance and goal review meetings with each LOA
Act as primary resource for questions about system issues, TRID compliance, Fannie/Freddie guidelines, running LP/DU,etc.
Ensure coverage for LOA taking PTO – serving as back up LOA as needed
Convene monthly meetings to discuss best practices, announce upcoming changes, and address challenges
Act as liaison between LOAs and other members of the mortgage department (loan officers, processors, underwriters, etc.)
Present frequent group trainings to maintain up-to-date knowledge of regulatory and guideline requirements
Act as an advocate for the LOA team
Develop and communicate process improvements
Perform administrative tasks:
Review and approve timesheets and PTO requests
Monitor daily reports to ensure compliance with TRID deadline requirements and fulfillment of Mortgage Department service-level agreements
Provide input on employee performance reviews through monthly one on ones and provide input when required for disciplinary action
Commute as needed to onsite locations – currently includes Broomfield, Boulder, Longmont and Fort Collins Elevations Credit Union
Adhere to all Federal and State laws and regulations governing the Credit Union
Maintaining and supporting Elevations strong values/culture
Lead by example to an extremely high producing team
Qualifications:Required Education and Experience:

High school diploma or equivalent
Minimum 4+ years mortgage experience
Effective written and verbal communication
Coaching and leadership experience including evaluation, training, mentoring, and motivation
Experience seeking out opportunities for improvement (OFI’s) and determining/communicating appropriate process changes
Proven tenacity to do whatever is needed to research and/or resolve questions, issues and conflicts

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 
 
About Us: Elevations Credit Union is a member-owned not-for-profit financial institution serving Colorado’s Front Range. Founded in 1953, we’ve grown from 12 members and less than $100 in assets to an institution with 13 branches and more than 120,000 members that manages over $1.7 billion in assets and is the No. 1 credit union mortgage lender in Colorado. At Elevations, we’ve made a commitment to move away from a product-centered business model and focus instead on creating consumer solutions. Our objective is to provide our members, as well as the entire community, with unbiased consumer information.
 
EEO Statement: Elevations Credit Union is an equal opportunity employer.  We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.  All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
 
Candidates for certain positions may be required to submit to a credit history report in determining qualification for employment with Elevations Credit Union.  If the position you are applying for requires a credit history report, any information received in such a report will not be the sole factor in making an employment decision.  A history of personal financial irresponsibility may be reason for disqualification insofar as it relates to your potential job duties. Elevations Credit Union is aware that occasionally there are extenuating circumstances that may affect an individual's credit history. We comply with the Fair Credit Reporting Act and the Colorado Employment Opportunity Act.


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