Desktop Support Engineer

Location:Boulder, CO
Benefits:Competitive Compensation Package
Employment Type:Full Time
Company:Elevations Credit Union
Description:When joining Elevations, you can expect to work for a company that:
Provides amazing experiences and creates raving fans.
Strives to provide solutions for a better life and promises employees it will be the best place they have ever worked.
Wins awards such as “Best Bank”, “Best Companies to Work for in Colorado” and even the “Malcolm Baldrige National Quality Award”, the only Presidential award for quality.
Has a highly-engaged workforce and emphasizes career growth, empowerment and servant leadership.
 
What’s in it for you:
Competitive pay, organization-wide incentive program, 401k matching, mortgage and auto discounts
4 weeks min. paid time off, work anniversary paid time off, 11 paid holidays, and 16hrs paid volunteer time off
Medical, dental, and vision health plans with FSA or HSA options
Onsite fitness center, Zumba and yoga classes, health fairs with biometrics screening and flu shots
Employee Assistance Program with a variety of services
Career development, trainings, career coaching, job shadowing, mentoring program, tuition reimbursement up to $5,000/year, and a recognition system
Culture of excellence and continuous improvement
We strive to be the best place you’ve ever worked! 
Duties:Position Summary/Objective:

Responsible for tier 2 customer support and configuration of desktop/productivity applications. Maintains, analyzes, troubleshoots, and repairs computer workstations and computer peripherals. Documents, maintains/tracks upgrades, and replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. Remains familiar with standard concepts, practices, and procedures within the IT field. Other duties may include network, printer, copier, helpdesk, fax and telephone support.
 
Essential Functions include:

Provides technical helpdesk support for workstations, desktop applications, and peripherals
Monitors and tracks helpdesk requests and communicates the status of problem resolution with the end user
Creates detailed helpdesk requests and routes helpdesk requests to the appropriate department if required
Tests and monitors desktop systems during application upgrades through change control
Performs workstation hardware installations and/or replacements
Supports all branches and business lines to ensure their systems requirements are met
Qualifications:Required Education and Experience:

Bachelor’s degree, certification or equivalent experience
Minimum four years of similar or related experience
Tier 2 support of applications issues in production, testing, and development environments with internal customers
Windows Desktop administration
Microsoft Office applications
Citrix basic administration
OS scripts
Fundamental application, network, and system security practices
Demonstrated experience with Microsoft SCCM deploying desktop OS’s, applications, and patches in an enterprise desktop environment
 
Preferred Education and Experience:

Preferred applied knowledge of the credit union industry as it relates to credit unions
 
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 
 
About Us: Elevations Credit Union is a member-owned not-for-profit financial institution serving Colorado’s Front Range. Founded in 1953, we’ve grown from 12 members and less than $100 in assets to an institution with 13 branches and more than 120,000 members that manages over $1.7 billion in assets and is the No. 1 credit union mortgage lender in Colorado. At Elevations, we’ve made a commitment to move away from a product-centered business model and focus instead on creating consumer solutions. Our objective is to provide our members, as well as the entire community, with unbiased consumer information.
 
EEO Statement: Elevations Credit Union is an equal opportunity employer.  We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.  All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
 
Candidates for certain positions may be required to submit to a credit history report in determining qualification for employment with Elevations Credit Union.  If the position you are applying for requires a credit history report, any information received in such a report will not be the sole factor in making an employment decision.  A history of personal financial irresponsibility may be reason for disqualification insofar as it relates to your potential job duties. Elevations Credit Union is aware that occasionally there are extenuating circumstances that may affect an individual's credit history. We comply with the Fair Credit Reporting Act and the Colorado Employment Opportunity Act.


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