Card Specialist

Location:Broomfield, CO
Salary Range:$14.50-$15.80
Exempt/Non-Exempt:Non-Exempt
Benefits:Competitive Compensation Package (Benefits + Bonuses)
Employment Type:Full Time
Company:Elevations Credit Union
Description:When joining Elevations, you can expect to work for a company that:

Provides amazing experiences and creates raving fans.

Strives to provide solutions for a better life and promises employees it will be the best place they have ever worked.

Wins awards such as “Best Bank”, “Best Companies to Work for in Colorado” and even the “Malcolm Baldrige National Quality Award”, the only Presidential award for quality.

Has a highly-engaged workforce and emphasizes career growth, empowerment and servant leadership.

What’s in it for you:

Competitive pay, organization-wide incentive program, 401k matching, mortgage and auto discounts

4 weeks min. paid time off, work anniversary paid time off, 11 paid holidays, and 16hrs paid volunteer time off

Medical, dental, and vision health plans with FSA or HSA options

Onsite fitness center, Zumba and yoga classes, health fairs with biometrics screening and flu shots

Employee Assistance Program with a variety of services

Career development, trainings, career coaching, job shadowing, mentoring program, tuition reimbursement up to $5,000/year, and a recognition system

Culture of excellence and continuous improvement

We strive to be the best place you’ve ever worked!

What you will be doing: The staff within the Operations Department provides knowledgeable and timely support to the credit union team. We take initiative to make improvements to operational procedures and processes to enhance the work environment and member experience. The Operations Department staff supports and administers Account Services, Payment Services, Card Services and Document Management. Adhere to all Federal and State laws and regulations applicable to the Credit Union, including the Bank Secrecy Act and regulations governing applicable to the Card Services Department.

Duties:Major Duties and Responsibilities:

Primary function is to accurately complete all card maintenance requests for internal and external members. Receive and process member card transactions/maintenance including provisional credit, Visa advances, blocking cards, ordering/reordering cards and travel exclusions. Complete all daily, monthly and quarterly reports.
Assists the Card Services team to provide centralized member service to the credit union branches and membership.

Serves as a resource to Card Services team with research and resolution of problems as it relates to Card Services.

Performs basic file maintenance on members’ accounts on a regular basis. Research and resolve any discrepancies regarding members’ card accounts.

Assists with the completion and finalizing service events as it relates to Card Services department.

Ensures account accuracy, proper storage of member information and adheres to privacy standards and other regulatory requirements.

Provides support including but not limited to: written correspondence, letters, data gathering, reports, and filing.
Performs other duties as assigned.
Qualifications:Knowledge and Skills -

Experience: Six months to two years of similar or related experience.

Education: Equivalent to a high school education.

Interpersonal Skills: Good verbal and written communication skills; Courtesy, tact, and diplomacy; Ability to deal with many sensitive situations while maintain a professional demeanor; Attention to detail.

Other Skills: Data entry, ten key calculator by touch, Word, Xcel, Internet.
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